Shipping policy
Thank you for shopping with House of Arbilé. We partner with trusted fulfillment partners to deliver your wellness devices directly to you.
Order processing
Orders are processed within [1–3] business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed and another with tracking information once it ships.
Delivery times
Once shipped, estimated delivery times are:
- United States: [7–12] business days
- [Other countries you ship to]: [12-20] business days
Delivery times are estimates and may be affected by carrier delays, holidays, or weather.
Shipping costs
Shipping costs are shown at checkout before you pay.
Multiple packages
Our products ship from different fulfillment centers, so if you order more than one item, they may arrive in separate packages on different days. You'll receive tracking for each package.
Tracking
Tracking information is emailed once your order ships. Tracking may take 24–48 hours to update after you receive it.
International orders
Orders shipped outside the United States may be subject to customs duties, taxes, or import fees charged by the destination country. These fees are the customer's responsibility and are not included in our prices.
Shipping delays
If your order can't ship within the time stated above, we'll email you with an updated estimate and give you the option to cancel for a full refund.
Incorrect addresses
Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address provided by the customer.
Lost or damaged packages
If your package shows as delivered but you haven't received it, or it arrives damaged, contact us within 5 days of the delivery date at support@houseofarbile.com. Include your order number and photos of any damage, and we'll work with you on a replacement or refund.
Questions?
Email us at support@houseofarbile.com. We reply within 1–2 business days.